Werkstudent im Software Support (m/w/d)
Was erwartet dich?
- Du unterstützt als Teil des Support-Teams bei der Beantwortung eingehender Kundenfragen zu MAXQDA-Funktionen per Ticketsystem
- Du analysierst die Problemstellung und stellst effiziente Lösungen für unsere Kund:innen bereit
- Du hast Spaß daran, unseren internationalen Kund:innen zu helfen und sie in der optimalen Nutzung von MAXQDA zu unterstützen
- Du arbeitest zur nachhaltigen Lösung von Problemen mit unseren Software Development und Product Management Teams zusammen
- Du bringst deine Ideen aktiv ein, um das Kundenerlebnis zu verbessern und unsere Supportprozesse stetig zu optimieren
Was bieten wir dir?
- Modernes Büro am Berliner Hauptbahnhof
- Hybrides Arbeiten/ Home Office
- Zuschuss zur Urban Sports Mitgliedschaft
- Teilnahme am Corporate Benefits Programm
- Obst & Getränke for free
- Unternehmensinterner Kühlschrank und Müslibar
- Große Küche, Balkon und Dachterrasse
- Teamevents und Firmenfeiern
- Onboarding-Programm & einen Unternehmens-Buddy
- Spannende Aufgaben und ein offenes Ohr für neue, kreative Ideen und Ansätze
Paid Continuing Education
Parental Leave
Gym Subscription
Bonus System
Travel allowance
Fair Remuneration
Agile Working
Was solltest du mitbringen?
- Du hast eine positive Lebenseinstellung, kreative Denkweise, bist ein:e starke:r Teamplayer:in und arbeitest selbstständig, unabhängig von deiner (Studien-) Fachrichtung
- Du hast idealerweise bereits erste Erfahrung im Kundensupport, Customer Success Bereich oder Kundenservice gesammelt
- Du hast Kenntnisse in MAXQDA oder mit qualitativer Datenanalyse, was wünschenswert ist
- Du interessierst dich für neueste Technologien, rätselst gerne an (technischen) Problemen und findest es spannend, AI-Lösungen in deinen Arbeitsalltag zu integrieren
- Du hast sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
All levels welcome (no experience required)
Languages
Skill set
Optional
About VERBI GmbH
Wir sind das Unternehmen hinter der Nummer 1 Software für Qualitative und Mixed Methods Datenanalyse. Wir geben Forschern, Universitäten und Unternehmen ein innovatives und intuitives Tool an die Hand, um mit ihren Projekten Großartiges zu leisten. Dabei sind uns ein professioneller Service, kostenlose Lernangebote und der enge Kontakt zu unserer Community sehr wichtig. Und das zahlt sich aus – seit unserer Gründung 1989 wachsen wir als Familienunternehmen stetig und nachhaltig.
By loading the map, cookies are set as specified in our data privacy. Learn more.
Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of VERBI GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Werkstudent im Software Support (m/w/d) sounds promising? We're looking forward to your application.