Mitarbeiter IT-Support / Fachinformatiker (m/w/d)
Permanent Employment
Pforzheim
Mitarbeiter IT-Support / Fachinformatiker (m/w/d)
Das sind Ihre Aufgaben
- Kundenbetreuung (v.a. telefonisch) rund um den CallManager
- Betreuung der Kunden-Systeme inklusive Einrichtung, Änderungen und Pflege
- Erfassung und Bearbeitung eingehender Meldungen im zentralen Ticketsystem
- Technische Systemüberwachung und Sicherstellung der Systemfunktionalität
Ihre Benefits
- Unbefristete Festanstellung bei attraktiver Bezahlung in einer krisensicheren Branche
- Übergesetzlicher Urlaubsanspruch
- Sonderkonditionen in einem örtlichen Fitnessstudio
- Gut erreichbarer Arbeitsplatz mit hochwertigster Arbeitsausstattung in traumhafter Jugendstilvilla
- Strukturierte Einarbeitung und individuelle Weiterbildungsmöglichkeiten
- Flache Hierarchien und kurze Dienstwege, die eine aktive Mitgestaltung der eigenen Arbeit ermöglichen und die Chance bieten, Ideen einzubringen und Verantwortung zu übernehmen
- Zielorientierter, wertschätzender Führungsstil
- Unvergessliche Teamevents
Im Umgang mit unseren Mitarbeitern sind uns Authentizität, Offenheit auch für kritische Anmerkungen und die Kommunikation auf Augenhöhe sehr wichtig. Entsprechend stolz sind wir auf unsere Auszeichnungen als Kununu Top Company & Kununu Open Company.
Paid Continuing Education
Voluntarily Engaged
Music Allowed at Work
Fair Remuneration
Agile Working
Design Thinking
Flat Hierarchies
Das bringen Sie mit
- Abgeschlossene Ausbildung als Fachinformatiker/in, Studium der Wirtschaftsinformatik / Informatik) oder vergleichbare Qualifikation
- Wünschenswert: Erfahrung im 2nd Level Support - bestenfalls im Bereich IT / Telekommunikation (gerne auch als Solution Engineer)
- Verhandlungssicheres Deutsch (mindestens C1)
- Das Interesse, sich in Telekommunikationstechnologien (VoIP) einzuarbeiten
- Überzeugende Softskills runden Ihr Profil ab.
At least 1 year of work experience required
Languages
German
Optional
English
Skill set
Kundenorientierung
Kommunikative Kompetenz
Teamarbeit
IT-Infrastruktur
Netzwerktechnik
TCP
About reputatio systems GmbH & Co. KG
reputatio - we connect people, technology, vision and reality Bereits seit 2004 vertrauen zahlreiche renommierte B2B-Kunden aus dem Mittelstand und dem Konzernumfeld auf reputatio als Innovationsgeber, Infrastrukturdienstleister und strategisches IT-Beratungsunternehmen mit individuellen Lösungen im Bereich der Telekommunikation und Information. Unsere innovative Cloud-Telefonanlage reputatio CallManager verzeichnet erfreuliche Zuwachsraten. Dabei erreichen wir die hohe Zufriedenheit unserer Kunden insbesondere dank der ganzheitlichen Betreuung und einzigartigen Problemlöser-Mentalität unserer Mitarbeiter.
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You can find more information in the company profile of reputatio systems GmbH & Co. KG.
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