Mitarbeiter Technischer Customer Service (m/w/d)

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Permanent Employment

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Laatzen

Mitarbeiter Technischer Customer Service (m/w/d)

Without cover letter. In only 2 minutes.
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Immediately searched (unlimited)
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40 h per week
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No salary specified
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Partially home office possible

Bearbeite Support-Anfragen von Privat- und Geschäftskunden, Störungsmeldungen und interne Dokumentationen zu unseren Produkten (Domains, Websites, Cloud Server, Managed Server).

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Was erwartet dich?

  • Du bearbeitest und überwachst Support-Anfragen per Telefon und E-Mail
  • Du nimmst Störungsmeldungen entgegen und eskalierst diese bei Bedarf
  • Du fungierst als Schnittstelle für interne Abteilungen wie Vertragsservice oder System Administration
  • Du erstellst und verwaltest interne Dokumentationen
  • Du unterstützt im Verkauf von Zusatzprodukten
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Was bieten wir dir?

  • Unbefristete Festanstellung
  • Ausgezeichnete Entwicklungs- und Karriereperspektiven
  • Dein Wohl liegt uns am Herzen:Unterstützung deiner betrieblichen Altersvorsorge
  • Mit uns bist du flexibel unterwegs: unterstütztes JobRad-Leasing
  • Attraktive Mitarbeiterrabatte: unter anderem Urban Sports Club Mitgliedschaft
  • Kostenlose Massagen während der Arbeitszeit
  • Obst-, sowie Kaffee- und Teeflatrate
  • JobRad-Leasing
  • Du bist Teil unseres Unternehmens: Wir garantieren Zusammenhalt, Duz-Kultur und Teamwork
  • Neue und hochmoderne Büros an unseren Standorten
  • Standortübergreifende, regelmäßige und unvergessliche Teamevents

Parental Leave

Promotion of Employee Initiatives

Employee Discounts

Gym Subscription

Fair Remuneration

Job Bike

Paid Continuing Education

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Was solltest du mitbringen?

  • Du hast vorzugsweise eine abgeschlossene kaufmännische Ausbildung oder eine Ausbildung im Bereich Informatik
  • Du hast erste Erfahrung mit Linux Systemen / LAMP Stack
  • Du bist absolut zuverlässig und zeichnest dich durch eine selbstständige und agile Arbeitsweise aus
  • Du hast eine ausgeprägte Kommunikationskompetenz für interne und externe Kund:innen
  • Du hast ein gutes technisches Verständnis, zum Beispiel im Umgang mit CRM-Systemen, und sehr gute Deutschkenntnisse in Wort und Schrift
  • Du hast idealerweise auch Englischkenntnisse

All levels welcome (no experience required)

Languages

German
Optional
English

Skill set

LAMP Stack
Linux
CRM-Systeme
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About group.one - Profihost GmbH

Wir, die group.one, unterstützen unsere Kund:innen international durch unsere verschiedenen Brands und über 1.300 motivierte Mitarbeitende in verschiedenen Bereichen, um online erfolgreich zu sein. Ob mit Domains, Websites, Cloud Servern, die Unterstützung im Digital Marketing oder durch den Software as a Service (SaaS) Ansatz helfen wir unseren Kund:innen sich online weiterzuentwickeln. In enger Zusammenarbeit mit Agenturen, Managed Service Providern und Dienstleistern unterstützen wir auch im Reselling und nutzen dabei unsere jahrzehntelange Erfahrung. Wir sind als group.one unter anderem mit mehreren Marken im deutschsprachigen Markt aktiv, um die unterschiedlichen Bedürfnisse unserer Kund:innen ansprechen zu können. Dabei unterstützen uns unsere Kolleg:innen aus der DACH-Region an unseren verschiedenen Standorten.

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Founded in 2002
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1000-4999 employees
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IT
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Large enterprise

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Frequently asked questions

Frequently asked questions

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Who or what is Campusjäger by Workwise?

Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.

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Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
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Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

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Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

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Where can I find more information about the company?

You can find more information in the company profile of group.one - Profihost GmbH.

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Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

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How do I get news about my application?

In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

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Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found at Workwise.

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Can other companies see where else I have applied?
No, companies can only see the applications they have received.
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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer Mitarbeiter Technischer Customer Service (m/w/d) sounds promising? We're looking forward to your application.

Without cover letter. In only 2 minutes.

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