Mitarbeiter im First-Level Support (g*)
Permanent Employment
Dortmund
)Mitarbeiter im First-Level Support (g*)
Was erwartet dich?
- Du bist erste Ansprechperson für Mitarbeitende und Kund:innen, die technische Unterstützung per Telefon oder Ticketsystem anfordern
- Du führst Fehlerbehebung aus der Ferne über Diagnosetechniken und relevante Fragen durch
- Du findest die beste Lösung basierend auf dem Problem und den Angaben der Mitarbeitenden oder Kund:innen und führst sie durch den Problemlösungsvorgang
- Du bringst Vorschläge und Ideen zur kontinuierlichen Verbesserung ein
- Du monitorst die O-365 Systeme im Hinblick auf Security Vorfälle und überwachst Systeme und Softwarestände per MDM
Was bieten wir dir?
- 1 diverses Team mit 100% Leidenschaft und Power
- Invest in deine fachliche und persönliche Weiterentwicklung
- Familiäres Miteinander, flache Hierarchien & kurze Entscheidungswege
- Flexible Arbeitszeitmodelle
- Betriebliche Altersvorsorge
- 30 Urlaubstage
- Job Rad
- Mitarbeiterrabatte
- Feelgood – Atmosphäre bei Afterworks,- Sommer und Weihnachtsfesten
Paid Continuing Education
Parental Leave
Job Bike
Free Course Offers
Employee Discounts
Music Allowed at Work
Financing of Studies
Was solltest du mitbringen?
- Du hast nachgewiesene Erfahrung als IT-Techniker:in Help Desk oder in einer anderen Kundenbetreuungsfunktion
- Du bist technisch versiert mit praktischen Kenntnissen zu Büroautomatisierungsprodukten, Datenbanken und Fernsteuerung
- Du hast ein sehr gutes Verständnis für Computersysteme, mobile Geräte und weitere technische Produkte
- Du hast die Fähigkeit zur Diagnosestellung und Lösung von grundlegenden technischen Problemen
- Du verfügst über sehr gute kommunikative Fähigkeiten in Deutsch und Englisch (C1+)
At least 1 year of work experience required
Languages
Skill set
Optional
About TRILUX Digital Solutions
Unser Unternehmen vereinfacht Business-Prozesse durch innovative und digitale Prozesslösungen für den deutschen Mittelstand und verbindet technologische Kompetenz mit Branchen-Know-how. Unser Fokus liegt auf den Themen Variantenkonfiguration, 3D Visualisierung, SAP Consulting und Künstliche Intelligenz. Wir bieten dir anspruchsvolle Aufgaben und spannende Projekte in einem professionellen Umfeld, in dem der Spaß nicht zu kurz kommt. Dich erwartet eine teamorientierte und familiäre Unternehmenskultur mit Kommunikation auf Augenhöhe, mit hohem Wissensaustausch. Wenn du auf der Suche nach neuen beruflichen Herausforderungen bist, und deine Potenziale in einem fantastischen Team voll entfalten möchtest, sollten wir uns kennenlernen!
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Frequently asked questions
Who or what is Campusjäger by Workwise?
Campusjäger is part of Workwise - a job platform that supports you throughout your entire career. We take care of recruiting for various companies and accompany you through the entire application process. Via Campusjäger by Workwise you can find jobs for students and graduates. You can manage your applications in your Workwise profile. Learn more about the connection between Workwise and Campusjäger.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of TRILUX Digital Solutions.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview at Workwise you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found at Workwise.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Mitarbeiter im First-Level Support (g*) sounds promising? We're looking forward to your application.
